OVERVIEW

About Us

S&SER is founded with the aim of promoting software technology and system engineering for the design and implementation of large-scale socio-technical systems, such as the Traffic Management System (TMS) of a mass-transit railway network, or the Energy Management System (EMS) of a power distribution utility.

 

Our Services

Our services include the following:

• Business consultancy

• Proposal management

• Project management

• Requirements engineering

• Human factor study in work environment

• Software process management

• Human-computer interaction & usability evaluation

• System integration management

• Verification and validation

• Applied research in usability

 

Mission Statement

S&SER is committed to three principal elements: Software technology, System engineering process and Engineering Research.  Our mission is to bring these three elements into a unified business model that will efficiently and effectively serve our clients to comply with their professional obligations and achieve their business objectives. 

 

Research Focus

The pervasive adoption of software systems to facilitate the daily operations of a large-scale socio-technical system, e.g. the TMS, imposes new challenges to the operators who manage the system on a real-time basis.  To ensure the system is fit-for-purpose, system engineering approach for the design, development, and implementation of a large-scale socio-technical system becomes mandatory.

Furthermore, today’s system operators have faced tremendous difficulty in operating heterogeneous systems in a unified environment, such as a Traffic Control Center (TCC) of a mass-transit railway network; usability of such systems becomes a prime success factor for the entire system operations.  However, issues on usability in a heterogeneous system environment remain un-resolved by industry stakeholders.

S&SER is committed to conduct applied research in the domains that ultimately facilitate the system operators to manage the system effectively.  These domains include, but not limit to:

• Human-computer interaction

• Usability evaluation

• Human psychology and mental model for control room operations

• Task analysis

• Ergonomic study

Despite the fact that the above-mentioned domain subjects are becoming mandatory requirements in most recently published system specifications, stakeholders (regulatory authorities, system owners, system operators, system providers etc.) are still required to further explore the exact implementation details of such requirements.

The applied research offered by S&SER is aimed to provide supportive advices to industrial stakeholders to implement, verify and validate these requirements.